Your privacy,
our responsibility

What this policy covers

This Privacy Policy describes how Creovateofficial Pvt Ltd. ("we", "us", or "our") collects, uses, and shares information about you when you use our website, products, and services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our Services.

Information we collect

We collect information you provide directly to us, information we collect automatically when you use our Services, and information from third-party sources.

Information you provide:

• Account registration details — name, email address, password
• Billing and payment information (processed securely via Stripe)
• Profile information and preferences you configure
• Communications you send us, including support requests
• Content and files you upload to our platform

Information collected automatically:

• Log data — IP address, browser type, pages visited, timestamps
• Device information — hardware model, operating system, unique identifiers
• Usage data — features used, actions taken, session duration
• Cookies and similar tracking technologies (see Section 07)

How we use your information

We use the information we collect to operate, improve, and personalise our Services. Specifically, we use your data to:

• Create and manage your account, and provide customer support
• Process transactions and send related information
• Send product updates, security alerts, and promotional communications (you may opt out)
• Monitor and analyse usage trends to improve the Services
• Detect, prevent, and respond to fraud or security incidents
• Comply with legal obligations

When we share data

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

• Service providers — trusted vendors who help us operate (e.g., cloud hosting, payment processing, analytics). They are contractually bound to protect your data.
• Business transfers — if we are acquired or merge with another company, your data may be transferred as part of that transaction. We will notify you beforehand.
• Legal requirements — if required by law, court order, or government authority in good faith.
• With your consent — in any other case, only with your explicit consent.

How we protect your data

We implement industry-standard security measures to protect your information from unauthorised access, disclosure, alteration, or destruction.

• Data encrypted in transit via TLS 1.3 and at rest via AES-256
• Access controls limited to authorised personnel only
• Regular security audits and penetration testing
• SOC 2 Type II compliant infrastructure

We retain your data for as long as your account is active, or as needed to provide Services and comply with legal obligations. You may request deletion at any time.

Control over your data

Depending on where you live, you may have the following rights regarding your personal information:

To exercise any of these rights, contact us at privacy@creovateofficial.com. We will respond within 30 days.

Cookies & tracking

We use cookies and similar technologies to recognise you, remember your preferences, and improve your experience. Cookies fall into three categories:

• Essential cookies — required for the platform to function. Cannot be disabled.
• Analytics cookies — help us understand how users interact with our Services (e.g., Google Analytics). You may opt out.
• Marketing cookies — used to deliver relevant ads. Disabled by default; only enabled with your consent.

You can control cookies through your browser settings or our cookie preference centre, accessible from any page footer.

Children's privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take immediate steps to delete it.

If you believe we have inadvertently collected information from a child, please contact us immediately.

Updates to this policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or through a prominent notice within the Services at least 14 days before the changes take effect.

We encourage you to review this policy periodically. Continued use of our Services after changes constitutes acceptance of the revised policy.

Get in touch

If you have questions about this Privacy Policy or our data practices, our dedicated privacy team is here to help.