Refund Policy

1. Policy Overview

At Creovate Official, we take pride in the quality of our digital products and want every customer to have a satisfying experience. Because our products are delivered digitally and are accessible immediately after purchase, all sales are generally considered final once a product has been downloaded or accessed.

That said, we understand that issues can occasionally arise. This policy outlines the specific circumstances under which a refund may be granted, along with the process for requesting one.

2. Refund Eligibility

3. Refund Request Timeline

Refund requests must be submitted within 7 days of the original purchase date. Requests made after this window will not be eligible for a refund, except where required by applicable consumer protection law.

4. How to Request a Refund

1. Email us at info@creovateofficial.com with the subject line "Refund Request."
2. Include your order ID / transaction number, the product name, and the registered email used at checkout.
3. Clearly describe the issue you experienced, along with any supporting screenshots or error messages, if applicable.
4. Our team will review your request and respond within 2–3 business days.

5. Refund Processing

• Approved refunds will be processed to the original payment method used at checkout.
• Refunds typically take 7–10 business days to reflect in your account, depending on your bank or payment provider.
• Access to the digital product may be revoked once a refund has been approved and processed.
• We do not offer cash, cheque, or alternate-method refunds; all approved refunds are issued via the original payment channel.

6. Non-Refundable Situations

The following are generally not eligible for a refund:

• Products that have already been downloaded, unzipped, or accessed in full
• Custom or personalized digital products created specifically for a customer
• Bundled products where at least one item has already been accessed
• Promotional, discounted, or "final sale" items explicitly marked as non-refundable
• Requests made outside the eligible refund window

7. Order Cancellations

Since digital products are delivered instantly or shortly after payment confirmation, order cancellations are only possible if the product has not yet been delivered or accessed. To cancel an order before delivery, contact us immediately at info@creovateofficial.com.

8. Technical Issues & Product Errors

If you experience a technical issue — such as a broken download link, corrupted file, or missing content — please contact our support team before requesting a refund. In most cases, we can resolve the issue by resending the product, providing an updated file, or offering technical assistance, rather than issuing a refund.

9. Chargebacks & Disputes

We encourage customers to contact us directly to resolve any issue before filing a chargeback or payment dispute with their bank or card provider. Unauthorized chargebacks filed without first contacting Creovate Official may result in suspension of access to purchased products and future services.

10. Changes to This Policy

Creovate Official reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. We encourage customers to review this policy periodically.

11. Contact Us

For refund requests or questions about this policy, please reach out to us: